Refund policy

Refund Policy - The Alebrijes Pet Company

At The Alebrijes Pet Company, we are committed to providing high-quality products for your pets and ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a refund or exchange in accordance with the following terms:

Eligibility for Refunds or Exchanges

Refunds and exchanges are based on good faith. Please ensure that the product meets the following conditions:

General Conditions:

  • The product must be clean, in good condition, and include all original accessories.
  • The product must not have been tampered with, disassembled, or attempted to be repaired.

Specific Conditions by Product Type:

  • Electronics: Refunds are only granted if the product does not power on or fails to perform its intended function.
  • Clothing: Exchanges are allowed if the size does not fit your pet. If the correct size is available, it will be sent as a replacement. If not, a refund will be issued.
  • Toys: Must be unused to qualify for a refund.

Timeframe for Refund Requests

Refund or exchange requests must be made within 30 days from the date of receipt of the product.

How to Request a Refund or Exchange

To initiate a refund or exchange, please send an email to info@thealebrijespetco.ca with the following details:

  • Order number
  • Resolution method (refund or exchange)
  • Reason for the request

Refund Method

Refunds will be issued to the original payment method or as store credit, based on the customer’s preference.

Return Shipping Costs

The customer is responsible for the shipping costs associated with returning the product.

Contact Information

For any questions or concerns regarding refunds or exchanges, please contact us at:

We appreciate your understanding and cooperation. Thank you for choosing The Alebrijes Pet Company for your pet’s needs!